Help & FAQ
Straight answers — no chatbot runaround.
Are bookings real?+
Checkout is simulated — no real payments. Bookings are saved securely in our database and tied to your account.
Is my data secure?+
Yes. Passwords are hashed, sessions use HTTP-only cookies, and API routes enforce role-based permissions. See docs/SECURITY.md.
What's the best time for Manali?+
April–June for pleasant weather. December–February for snow at Solang. Avoid monsoon (Jul–Aug) if you're driving from Chandigarh.
Can I customise a package?+
Yes — WhatsApp us with your dates and group size. Fixed packages are starting points, not rigid.
Is Spiti safe for beginners?+
Spiti needs acclimatisation and reasonable fitness. We don't recommend it for first-time mountain travellers or under-8 kids.
What coupons work?+
PEAKS10 gives 10% off. WINTER500 gives ₹500 off winter packages. Enter at checkout.
How do I leave a review?+
Sign in, go to Reviews, and submit. Reviews are moderated by our team before appearing publicly.
How does dark mode work?+
Use the sun/moon toggle in the header (or mobile nav). It respects your system preference by default.
Cancellation policy?+
See our full Cancellation Policy. Packages: 90% refund 15+ days out. Hotels: free cancel 48h before check-in.